The traditional car buying experience is often seen as an overwhelming task. But thanks to the Web, customers can save time and enter a dealership precisely knowing what they want to buy.

How many times have you started the process by visiting different car dealerships? Purchasing a new or used car is a significant investment and you will hopefully be keeping your vehicle for awhile. You likely have certain features and options in mind, which will help narrow the scope of which models you will consider. But because you want to find the best car to meet your needs, the process can be intense and arduous.

Many car companies and dealerships are posting their inventory online so you can search for a car to best suit your needs. If you begin with the website as your first step, when you walk into the dealership, you have a narrowed list of vehicles that have the features you want, in your price range and you don’t have to waste a lot of time driving around from one dealership to another.

There are three different types of auto retail sites available for car buyers and each has its own unique advantages.

The Coast-to-Coast Dealer’s Website

When browsing online for your car, one of your primary concerns may be selection. CarMax is an online car dealership with a large inventory, located in several states across the country.

When you visit the site, you enter the make, model, price range and other details for the type of car you want. You are asked to enter your zip code, and then given a list of available vehicles at locations near your zip code. You can compare models, pricing, features, mileage, and other details.

If you aren’t sure what type of car you want, this is a good option to check out as many cars as possible in your price range.

The Local Dealership’s Website

The local dealership is probably the best option if customer service, in addition to selection, is important to you. The difference is similar to shopping at a large retailer versus the small specialty shop owned by a local family known for their contributions in the community. But whereas that small specialty shop may not have an inventory comparable to the big guys, the local dealership may not only offer a comparable selection of cars, but services that you won’t find at the larger auto retailers.

Conklin Cars is a new and used car dealer with several locations in Kansas. When working with a dealership that has several locations, you have the advantage of a large inventory, and working with specialists at each location. Customers who have visited the Salina car dealer site, for example, can also visit the company’s Newton car dealership and Hutchinson auto dealer sites online or in person to compare models, features and pricing.

But in addition to searching for cars based on brand, make, model, new, used, and even “building” the car you want, customers can also send questions to the dealerships’ parts and service technicians. Rather than running all over town to try and find the right part your car needs, or taking the car to a mechanic that may not be familiar with your car, you’ve got both covered at one location. This works well because it gives you a one-stop-shop option for not only purchasing your car, but care and maintenance after purchase.

Other notable advantages of using a local dealership include better, low-pressure sales and customer service, in addition to unique services. At Conklin Cars, sales reps are trained to create relationships with customers for any of their car buying or car service needs. For example, customers can rent a vehicle from Conklin Cars, a unique feature of this local dealership not found at many auto retailers.

Brand Name Shopping

If you have a particular brand in mind, visiting the company’s main site is probably your best option. A manufacturer’s website will offer a comprehensive look at all of the company’s offerings. Saturn, for example, is known for its low-pressure, no-haggle pricing. Like most automotive brands, the site is quite comprehensive with a photo gallery of different models, pricing, features and other valuable information to help you make an educated decision on which one of their vehicles will best suit your lifestyle.

Modern technology has created an opportunity for the car buyer to save much time, effort and stress when shopping. Depending on whether you want a vast inventory, a local resource capable of providing all of your car service needs, or you’re focused on one particular brand, beginning the car buying process online is a smart move. If you know your budget and enter the dealership with a clear decision on which cars you want to see, you’ve got the hardest part of the car-buying process covered, and all that will be left to do is make a decision and go through the paperwork.

Flooded Vehicle - is considered, a vehicle that was damaged by water level raised to seating level. Most flood damaged cars, trucks and SUVs are sent to a salvage yard, but some are cleaned up and put into the auto market where they’ll be bought by unsuspecting buyers who think they’re getting a great deal.

Flooded water leaves long lasting damage. Electrical and mechanical components will probably fail early. Mold and mildew can also create a serious problem. Any remaining warranty is voided. While buying a used car be on the lookout for these cars even if you don’t live in a flooded area, because dishonest people move them around. Here are some tips and points to detect flooded vehicles.

I) Get a Vehicle History Report Enter the vehicle’s VIN number to get a history report. Carfax does a great job of researching a vehicle’s background, but a clean slate is not a 100% guarantee that the car or truck hasn‘t suffered water damage. You can also contact CarSnaps and ask them for advice or request a vehicle background report.

II) Look for Moisture. Look for moisture within the lights. Check the glove compartment, console and trunk and inspect them for any sign of dampness moisture or the dirt that looks like a leftover from a flood. Look under the hood for accumulated dirt or signs of rust. Check under the seats for signs of moisture.

III) Take a deep Sniff This can really help in detecting flooded vehicles. Do you smell a sour, mildewy-like odor? Soaked seats, carpeting and other components are difficult to dry in a hurry, so there’s plenty of time for mold and mildew to grow, especially if the flood occurred in a hot and humid location.

IV) Look for Mismatched Interior Components Does the carpeting look brand new or mismatched or too new for the vehicle? Do seat covers seem out of place with the carpeting? Components that don’t match-up might have been changed in a hurry after the vehicle was pulled from flood waters.

V) Request free advice from CarSnaps Contact CarSnaps.com and request free advice from their qualified technicians who are there to help and it is free so there is nothing to lose.

VI) Let Your Technician Examine the Vehicle Take the vehicle to a technician if possible and ask for a thorough examination. Experienced auto technicians see evidence of flood damage more often than most individuals do, so they know exactly what to look for.

VII) Turn it On and Go for a Drive Turn the car on and check every electrical system possible, including the exterior and interior lights, the gauges, the clock and the audio system and the dash lights that display air bag and seat belt information. Go for a drive and test electrical components again to make sure they work correctly. 90% of the time you will be able to suspect an electrical problem with flooded vehicle unless it is repaired or electrical parts are not damaged which is very rare though.

Flooded vehicles should be avoided as much as possible even if seller tell you about the manufacturer warranty because warranty voids when a car goes through a flood. If you suspect a flooded vehicle walk away from it. Flooded vehicles are not worth the hassle they provide.

I enjoy reading the tips and suggestions on finding an honest or good mechanic. These can be found on various government and consumer websites, and in a variety of auto repair articles. I think the same guy wrote all the suggestions, and for all 50 states!

You’ll be advised to check around by word of mouth (WOM), and make sure that you see ASE or AAA posted somewhere. Check out the facility—make sure it’s clean. Check with the Better Business Bureau (BBB). You’ll be acronymed and common-sense-suggested to death. Unfortunately, none of it will really help either for quality or price.

I know AAA certified shops that can barely change oil. I have worked with ASE certified technicians that frightened me with their diagnostic theories. I know shops that are considered great that have serious BBB scars.

And WOM is the worst method. I have heard clients rave about how wonderful a particular shop is when “I KNOW it’s run by a thief!”

The sad fact is that very few people know what goes on with car repair, and even less comprehend repair pricing—even shop managers and purported experts in the field know very little.

Tips and suggestions only scratch at the surface of the automotive underworld. Sure, some tips might help. But what’s really needed is experienced insider information.

The consumer needs to know what really goes on with repair “pricing” in order to make sense of auto repair costs. With the right guidance and information, the playing field can be leveled, and the automotive customer can easily take charge of car repair prices.

Traditional tips and suggestions are only a band-aid on an open, gaping wound. Relying on these is like trusting a blind man to lead you across a major interstate. You might make it, but wouldn’t you rather follow a traffic cop.

“It’s all about beating the clock.” This quote comes from a wise old service manager, advising me on how to maximize my income as a flat-rate technician. If you have ever wondered why your car doesn’t get fixed correctly, or all your concerns weren’t addressed, you can blame, in part, the flat-rate pay structure.

Flat-rate simply means that your mechanic is paid a flat fee for a particular repair, regardless of how long the repair actually takes. In other words, if your car needs a water pump, which pays two hours of labor, and the mechanic completes the job in one hour, he gets paid for two.

In theory, this can work to your advantage. If the job takes longer, you still only pay the “predetermined” labor amount. In THEORY, not reality!

The flat-rate pay structure is designed to drive productivity. It’s very effective. The flat-rate pay system encourages technicians to work hard and fast, but it does not promote quality.

In terms of getting your car fixed correctly, the flat-rate pay structure has disastrous effects. Flat-rate technicians are constantly looking for shortcuts to beat the clock in order to maximize the number of hours they bill. Experienced flat-rate technicians can bill anywhere from 16 to 50 hours in an 8 hour day.

It’s these shortcuts and the breakneck speed at which flat rate technicians work that result in some of the most idiotic mistakes. In the rapid-fire pace of a shop I’ve witnessed technicians start engines with no oil. I’ve seen transmissions dropped, smashing into little pieces onto the shop floor. And I’ve seen cars driven right through bay doors—all in the name of “beating the clock.”

Flat-rate technicians can get quite elaborate with shortcuts. My favorite was the implementation of an 6-foot-long 2-by-4, which was placed under the engine for support while a motor mount was removed. It made a job predetermined to take 1.5 hours achievable in twenty minutes. A win-win, right? The technician makes extra money; you get your car back faster.

Actually, in many cases the placement of this 2-by-4 damaged the oil pan. Moreover, it caused the car, your car, to balance precariously 6 feet in the air, while the technician manipulated the car lift to access your engine mount.

This tactic was abruptly discontinued when a technician’s 2-by-4 snapped causing the car to crash nose down onto the concrete floor.

Sometimes the shortcuts create very subtle disturbances, which create problems overtime. A quick example: a vehicle had its transmission serviced with a new filter, gasket, and fluid. During the procedure, the technician was able to save time by bending the transmission dipstick tube slightly, in order to get the transmission pan out faster. The vehicle was reassembled, and the technician re-bent the tube back into place and off it went—no worries….

Six months later, the vehicle returned with an intermittent misfire. The engine wasn’t running on all cylinders. After extensive diagnostics, it was discovered that the transmission dipstick tube had chaffed through the engine harness, intermittently grounding out an injector. Hmm, that’s strange. Don’t usually see that.

The high-speed environment and the subsequent shortcuts illustrate the devastating effects of the flat-rate, sales-driven pay structure on the quality of car repairs.

No wonder even an oil change gets screwed up!

The poor quality of work encouraged by the flat rate pay structure is disconcerting enough. Unfortunately, it doesn’t stop here. The negative effects of flat-rate get exponentially worse, as it opens “wide” the door to rip you off!

Number One: Not confirming the concern. Confirming a repair concern is a basic diagnostic principle frequently overlooked. To fix a problem, the first thing one must do is recognize it.

Number Two: Insufficient Road Testing. The importance of a thorough road test (even for an oil change) is well documented in automotive training manuals. Yet, many technicians consider driving the vehicle into the shop good enough.

Number Three: Misdiagnosing. For the above reasons and a multitude of others, your vehicle is misdiagnosed more often than not. Mechanics will spend hours chasing the wrong problem, wasting your time and money.

Number Four: Throwing parts at a problem. To compensate for lack of skills, mechanics often just throw parts at the problem in the hope of getting lucky. It’s common to hear mechanics say I replaced this, this, this, and that, and the problem’s still not fixed. This goes right back to mistake number one: confirm the problem with diagnostics, then proceed.

Number Five: Not addressing primary concerns first. Technicians often spend an inordinate amount of time looking for easy sells that will fatten their paychecks. There’s nothing wrong with this provided there’s no charge for the inspection, it doesn’t conflict with your time, and the upsell suggestions are valid (they’re frequently not). However, this type of free inspection and the subsequent upselling too often overshadows the primary concern. So…what’s wrong with my car?

Number Six: Overconfidence. Too often unqualified technicians get in over their heads. Rather than defer to a more experienced technician or facility, they often keep going and do more harm. How’s it go…The road to hell is paved with good intentions?

Number Seven: Taking shortcuts. In the ongoing effort to beat the clock, technicians will create a host of problems: breaking parts, snapping bolts, short circuiting sensitive electronics. Refer to Auto Repair: How Can They Screw Up an Oil Change for a great discussion.

Number Eight: Poor Repairs. Whether through incompetence or laziness, mechanics frequently don’t do repairs correctly. It’s often sloppy work. Forgotten bolts, parts not lined up correctly, or components not re-installed properly are common. It gets worse with computer repairs: incorrect software programming, coding, and resynchronization protocols are just a few.

Number Nine: Not confirming repairs. After a repair is complete, it’s important to re-check to ensure that the problem is indeed fixed. Too often parts are thrown in and the car is pulled out only to pull in another victim.

Number Ten: Making a mess. If the above nine mistakes weren’t bad enough, there are now greasy fingerprints on the hood and steering wheel, and two big greasy boot marks on the carpet.

While there are a number of factors why it’s difficult to get your car fixed right the first time, the primary reason is the skill of the mechanic doing the repair.

According to studies, 70% of automotive technicians are not qualified to work on your car. This includes technicians from dealerships, local shops, and franchises.

Over a decade ago, automotive manufacturers were predicting widespread shortages in “qualified” technicians. Now, given that 80% of the functions of the average car are controlled by electronics, qualified technicians are in even greater demand. This is evidenced by the numerous advertisements for master technicians which include a $1000 to $5000 sign-on bonus.

The local mechanic is obsolete. Today’s mechanics must be “technicians” in the true sense of the word. Technicians need an in-depth understanding of the advanced interactive theory of mechanical, electrical, and computer systems. Today’s cars are literally a network of computers on wheels.

The true technicians are the guys who can navigate multiple systems of theory to diagnose what’s causing your car to intermittently stall at highway speeds in cold weather, on Route 66 every other Thursday morning, when it rains hard. Unfortunately, these guys are very rare.

Automotive technology has advanced far beyond local mechanics, most of whom are still struggling with basic electronics and computer diagnoses (see the Acceleration of Price-Gouging @ www.repairtrust.com/articles.html).

The service industry has always lagged behind in adequate training. It has responded somewhat in recent years, but it’s too little too late. Training alone will not make up for the years of lost time, coupled with the technological advancements to come.

This leaves you, the service customer, paying top dollar to have an amateur poke and prod your vehicle. Not only is your car unlikey to be fixed correctly, paying top wages for an amateur is a classic car repair scam!

Today’s vehicles are engineered with the latest technology that makes driving safer, more comfortable, and more enjoyable. Virtually every component of a modern vehicle has been carefully reengineered and manufactured after extensive research and development. But what happens when those marvels of technology crash?

According to a survey conducted by the Nebraska Autobody Association, remanufacturing modern collision-damaged vehicles requires highly skilled employees whose salaries are commensurate with other professional technicians. Investment in human resources will be reflected in employee retention, continuing certification, and compensation; costs that will ultimately be absorbed by the consumer in forms of higher premiums and repair costs.

[PRWEB Nov 18, 2005]