Posted on 04-03-2007
Filed Under (Automotive) by Auto News

Even if it is just chemicals outgassing, there’s nothing like that . It says you’re smart, responsible and successful. In fact, the only thing better than the new car smell is the pride you’ll feel as you take your new wheels for a spin.

It’s certainly no secret that driving a stylish new car is fun and exciting. New cars carry warranties that protect you from unnecessary maintenance and repair bills for extended periods of time, so they can be great investments. The secret is in buying a , truck, van or SUV without deflating your budget. For many smart shoppers, the right car loans turn their new car dreams into realities.

Direct Auto Financing

One of the biggest money-saving actions you can take in purchasing your new vehicle is with financing through an independent car lender. This borrowing plan is referred to as &;direct financing" or "."

Direct financing is any kind of financing action, set up by you, without the help of the car dealer. There are considerable savings and minimal risks involved in direct loans, making them the best option for many new car buyers. When you walk into a dealership with a guarantee new car loan in hand, you’ve got automatic bargaining power. You’re able to have an upper hand in negotiations, and you can stand equally to your dealer. In the end, this keeps you from falling into the common trap of dealership price fixing and additional financing costs.

Shopping Strategies

The first strategy in shopping for is securing independent financing. With that in mind, allow yourself further flexibility by applying for a of at least a little over what you expect to pay. This gives you extra room for flexibility at closing time, without having to worry about the loan limit. Of course, you’re under no obligation to use your entire loan limit. Arranging for automatic payments is another way to lower your rates. By having your car loan payments deducted electronically from your bank account, you can save more money over the duration of your loan.

Price Haggling

Car dealers are seasoned professionals who are trained to get every dime out of you.

For that reason, it’s no wonder that so many people part with a lot of money after "negotiating" with a car dealer. Unless you’re an experienced negotiator, or have an armor of thick skin, going through a new car purchase can be an agonizing experience. The best protection from slick sales types is to walk in to the dealership with your financing already in place. When you’re in this position, you’ll find car dealers haggling with each other to get your business. Talk to local car dealers, and make it clear to them that you’ve been shopping around. Let them understand that you won’t settle for anything less than the very best deal. This leaves the dealers working to get your business, while all you need to do is choose the best one.

Owning a new car can make you feel like a million bucks, without feeling like you’ve just spent a million bucks. Shop around for car loans and make smart financing decisions, and you’ll soon be cruising along and taking in that new car smell.

About the Author:

George Davis writes for several web sites, including http://togeb.com, http://www.usedcars.biz, and http://real-product.com

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Posted on 29-12-2006
Filed Under (Automotive) by Auto News

They use less fuel. They are much more efficient. They are much less polluting. And what’s more, they require much less maintenance. Yes, hybrids really do score better on all counts when compared to conventional vehicles. In fact not only do they need much less service, they are also made to run better and last longer. So you should take all these factors into consideration when you are making a choice. Let’s take a look at why they don’t need as much maintenance.

Firstly, they have fewer parts than a and hence, fewer parts to wear out. It’s the way they are built. There’s no regular starter and this technology means that there is one part less that needs to be replaced. No starter also means there is no chance of accidentally grinding the flywheel. The battery and the motor too do not require too much maintenance. The engine lasts longer than a conventional engine and requires as much maintenance perhaps as a conventional one. A hybrid does not need any done and even if there are valves, they do not get worn out because the engine does not run constantly. And the injectors do not need regular cleaning, in fact maybe they never need to be cleaned because there is hardly any deposit on them.

The uses electricity to run the air-conditioning system unlike the conventional ones that use a traditional pulley that is driven off a gas motor. So this means there is no air-conditioning belt to wear out. There is also no belt used for the steering because it is not hydraulic but electric. So it has very little kickback even when driving over rough, uneven roads.

The hybrid car’s generator can multi-task. The generator is an important part of the hybrid car and there is a separate gas engine that powers it. A is really very small, maybe 10 to 20 horsepower and it is so designed that it gets if it runs at one speed. Because the generator does many tasks, there is less wear and tear of the other parts and when braking or coasting, the car can recapture the energy. So there is no wastage of the battery and the battery does not need to be replaced very often. With the generator handling a lot of the braking – in fact 80% - it means that extends the life of the brakes too. There is also less chance of the rotors getting warped. Thanks to less of a heat build up, the life of the brake fluid is extended too and the brake pads last longer.

also have warranties that are much longer. Most of the Toyota and Honda cars have much longer warranties on their hybrids than on the conventional ones. There’s an 8 year or an 80,000 mile warranty on the Honda Insight while for the Toyota Prius, you’ll get a 100,000 mile warranty or 8 years on the hybrid system and the battery. These longer warranties make the hybrid an attractive buy.

If you are making up your mind between a conventional car and a hybrid one, look at all the long-term advantages. Hybrids are built so they last longer and they don’t need as much looking after as a conventional car. Add to that the fact that they don’t guzzle as much gas and have fewer parts, therefore less maintenance and you’ll see why it makes good sense to decide in favor of the hybrid.

About the Author:

Jackson Porter is a staff writer at http://www.environmental-central.com and is an occasional contributor to several other websites, including http://www.automobileenthusiast.com.

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Posted on 03-11-2006
Filed Under (Automotive) by Auto News

Insurance—it’s everywhere. One can insure just about anything. Are an investment one needs to insure? Tire insurance, also called a road hazard policy, , or tire reimbursement plan, is a rapidly growing industry in the automotive world.

Tire warranty plans pay in full or in part for the replacement or repair of damaged tires and/or rims from “.” Road hazards are defined as pot holes, debris, nails, wood, and other hazards found in the road. Curbs, sidewalks, and stone walls are not road hazards. This is an important to consider when deciding if tire insurance is right for you (discussed further ahead).

Tire plans last for a specific period of time and tire wear tread-depth. Some plans last 2-3 years. Others can last 5 years or 60,000 miles. Several plans come with fixed amounts of coverage: $500 per year up to 4 years. Many contracts require three years of law school to comprehend. In terms of tread depth, a tire is usually considered worn out (and thus the plan null and void) at 2/32 to 3/32 of an inch.

Another important distinction is in the type of plan.

Tire reimbursement plans are just what they say. You, the plan holder, will be reimbursed after the claims process is finalized—usually 2-8 weeks. There is an out-of-. These plans are often sold by . The prices can range from $300 to $600 dollars.

Road hazard policies operate similarly to reimbursement plans. However, some tire insurance providers, in partnership with the repair facility, may have a direct-pay relationship. Thus, there would be no out-of-pocket expense, except for applicable deductibles, and items not covered in part or in full. These plans are primarily sold by tire dealers and repairshops. The prices range from $10 to $30 per tire. They also can be based on a percentage of the cost of the tire: usually 12% to 15%.

Both types of plans have a number of variables, requiring a magnifying glass to read the fine print. Also, many are pro-rated warranties, covering only a percentage of the cost of the tire based on its wear.

Claims and Coverage: Depending on the plan, claims are initiated by the repair shop. The process is fairly smooth, although there can be a significant delay from the provider for authorization. This delay may be an hour or an entire weekend. This means that you’ll have to “ok” the tire replacement, and then hope it’s authorized for the full amount, or drive on your spare.

Some plans offer national coverage either among their service facilities or from other repair centers. Claims procedures will vary. Others only provide local coverage, or coverage at the selling facility.

Limitations: Tire insurance does not mean that everything is covered. Pro-rated warranties are based on the wear and tear of the tire. You may get 75%, 50%, or only 10% coverage depending on the tread-depth. You’ll pay the remainder. While there are plans that offer full coverage, even these have limitations, or they may conflict with a repair shop’s policies.

For example, many plans allow for a maximum of $30 to mount and balance one tire, and a maximum of $15 to repair a tire. However, sport tires often have significantly higher mounting and balancing fees—upwards of $50 per tire—and tire repair prices can exceed $90. There are also discrepancies on the tire and rim prices themselves, which in the end, may have to be supplemented by the service customer.

Although there usually is not an issue with the latter given the competitive market, the service center’s price mark up may be unacceptable to the plan provider. In this case, the service center needs to lower the price or you, the service customer, need to pay the difference—or go somewhere else. This does happen!

Rim Prices and Repairs: Rim replacement is becoming less frequent. With the high cost of aluminum wheels and sport wheel packages, tire insurers have opted to have them repaired. Repair will only be done if the rim does not hold air. What this means is that even if the rim is warped—enough to cause a vibration and even premature tire wear—they won’t replace it. Rather, they will send it out to be straightened and repaired.

Rims are replaced only if the damage is so extensive that the new tire, when mounted on the rim, won’t hold air. However, even in this case, especially if it’s an expensive sport wheel, they may still attempt to repair it.

Repairing rims is a bad option. While some rim repair is acceptable, badly warped or damaged rims will in no way ever be the same.

Alignments: If a car hits a road hazard hard enough, such as a pot hole, it’s wise to have the alignment checked. Road hazard policies and tire reimbursement plans do not cover alignments. The service customer will have to pay for this procedure.

Road Hazard Protection Positives: Some plans include tire rotations, wheel balancing, and nationwide coverage.

Myths:

1) “Can I pop all 4 tires and get a new set of tires?”

You can try. But this type of claim will trigger a number of red flags with the insurer. The policy holder will likely send out adjusters and/or require photographs. You will also have a difficult time explaining how a “road hazard” caused all 4 tire pop.

2) “New tires come with a road hazard warranty.”

New tires do come with a warranty by the tire manufacturer. However, it only covers defects in workmanship. New tire warranties do not cover punctures or damages from external sources. This is why “road hazard” protection is being pushed.

New tires are rarely defective. If there is a problem, it’s usually noticed when balancing the tire. Or, there is a drivability concern such as vibration or noise. If there’s a defect it’s generally caught right away, and the tire swapped out.

3) “It’s so cheap; it’s a no-brainer, right?”

Actually, the experts don’t agree with this statement.

The Economics of Tire Warranties: An article from the Washington Post by Terence O’Hara explains the economics of extended warranties and purchase protection plans in general. It is quite fitting for road hazard warranties. He writes:

“The decision to buy an extended warranty…defies the recommendations of economists, consumer advocates and product quality experts, who all warn that the plans rarely benefit consumers and are nearly always a waste of money.

‘[Extended warranties or purchase protection plans] make no rational sense,’ Harvard economist David Cutler said. ‘The implied probability [of having an issue with the product] has to be substantially greater than the risk that you can’t afford to fix it or replace it. If you’re buying a $400 item, for the overwhelming number of consumers that level of spending is not a risk you need to insure under any circumstances.’”

In short, road hazard warranties are a waste of money. Don’t insure that which you can afford to replace.

Numbers Game and Slim Chances: Like all insurance, tire insurance plans are a numbers game. However, this is a game you have a 98% chance of losing. Insider statistics show that the percentage of claims paid out by providers is as low a 2%.

Curbs: Another interesting note is that a lot of tire damage is caused by curbs. Curb damage is not covered under most road hazard policies. High granite curbs with sharp edges slice through tens of thousands of tires per year.

You Won’t Notice: Many people don’t even notice tire damage. Other than to see if the tires are holding air, who “really” looks at tires? Tires are subject to a whole host of external influences which cause bubbles, slices and gouges.

Despite the potential dangers of damaged tires, the damage very often does not translate into any noticeable drivability issue. The point is that if you don’t notice any tire damage you can’t benefit from the coverage.

Research Shows: Those raving about the benefits of a road hazard policy are the actual folks in the industry who stand to benefit from the sale. They’ll argue that it’s so cheap—only $10 to $20 per tire. Even so, for four tires, that’s $80 based on the “possibility,” the “chance,” of damaging a tire that meets the repair/replacement requirement protocols.

Auto Insurance: If a rim and tire has incurred significant damage, it’s quite likely that other problems have resulted as well. The first is that the vehicle may have been jarred out of alignment. Secondly, hub bearings, front end components: tie rods, spindles, ball joints, and a variety of other components may have sustained damage. In this case, auto insurance, which you are already paying for, will pay for everything—brand new.

Free Road Hazard Warranties: Many tires come with road hazard warranties FREE. In other words, in an effort to secure retailers, many tire distributors provide service centers FREE road hazard insurance. Some shops pass this on to their tire customers, others sell them. Ask if the tire “comes” with a road hazard protection policy. If not, request that one be provided at no additional charge. It’s worth a shot.

Also, some car manufacturers provide road hazard warranties FREE of charge for 12 months or 12,000 miles. If you’re buying a new car or even used, ask that the dealer provide a complimentary road hazard policy (after all the wheeling and dealing is done, of course), and just before you commit.

“What’s the best road hazard policy?” Money in “your” bank account.

About the Author:

Theodore P. Olson (Ted) holds extensive certifications from Mercedes-Benz, Toyota, GM, and ASE. He is the author of eight books and numerous articles on the automotive service industry. Visit RepairTrust Making Sense of http://www.repairtrust.com

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Posted on 30-10-2006
Filed Under (Automotive) by Auto News

How much insurance does one need? You have the big four: home, health, life, and car insurance. Then there’s a second category, which starts getting a little hazy with credit card insurance, purchase protection plans, fraud insurance and more. , also called extended service contracts, or extended service policies fall into the mist of this second category.

Extended warranties are supposed to pay (in full or in part) for specified repairs for a specific period of time after the expiration of the factory warranty. They can be a great value. They can also be a significant waste of money. It gets quite foggy in the details. What exactly is covered? How long? How much? Are there hidden charges?

There are numerous extended warranty companies and an even wider variety of warranty packages available: silver, gold, , platinum-plus, and a host of other confidence-building words. What’s the best plan, and are extended the money? Extended warranties, like life insurance policies, are a numbers game. They’re a gamble. You pay $2500-$4500 for a 2 year, 100,000-mile protection plan and hope that you get at least that back in . The provider on the other hand, hopes to pay out less than it insured.

There are three major types of plan providers: The manufacturer, the dealership/third party, and third party providers. Each one has its assets and liabilities (discussed ahead).

What exactly is covered in an extended service plan? As mentioned above, what’s covered depends on the package purchased. Some plans only cover the : the mechanical components of the engine, transmission, and rear-end. Others cover the power train plus some electrical components. Still others cover electrical, advanced electrical, and . Some only cover what’s listed in the contract. This is called a “Stated” or “Named” contract. This means that if it’s not stated, it’s not covered. Some cover bumper-to-bumper, similar to a manufacturer warranty, except trim pieces, upholstery, exterior components, cosmetic items, and a number of other exclusions.

Never before has the adage, “The devil’s in the details,” been so applicable.

Manufacturer Extended Plans: Extended service plans from the manufacturer are the best in terms of coverage, convenience, and quality. Coverage is similar to the warranty while the vehicle was under its original factory warranty—with similar exclusions stated above. The billing is direct, meaning you don’t have to pay out-of-pocket, except for a deductible, if applicable. Quality is great too, as an extended warranty from the manufacturer will only use factory parts. They also have money, so there’s less risk of bankruptcy.

The down side of manufacturer extended service plans is that they are not cheap. These plans are generally the most expensive, require low mileage standards, and necessitate servicing your vehicle at a dealer for coverage.

Dealership/Third Party Plans: Extended warranties from a dealership are actually from a third party insurer. These providers are “generally” reputable, but not always. However, if there is an issue (such as the warranty provider filing chapter 11, which is quite frequent in the extended service contract business), the dealer “may” step in to cover any repairs that would have been covered under the defunct plan. Also, claims are easier: billing is direct because the dealership has a working relationship with the provider, and there is usually agreement on price.

Some dealers set up their own “internal extended warranty,” which is honored by the selling dealer. This is rare, and should not be confused with a manufacturer warranty. Important: extended warranties are often passed off as “manufacturer” warranties. They’re not. This is a sales trick. Also be aware that there is a significant mark up, as the dealership is merely acting as the middle man. Lastly, extended warranty companies often go bankrupt without warning.

Third Party Plans: These plans are called third party plans because they are outside the responsibility of the manufacturer and the service center performing the repairs (unless there’s a working relationship with a repair shop as stated above).

There are hundreds of extended service contract companies. Some have good reputations, some don’t. Third party plans are frequently sold by used car dealers. You may also receive an official looking notification in the mail stating that your warranty is expiring, and directing you to call an 800 number ASAP. This is a marketing tactic by an independent warranty provider. Despite the “official” appearance of the postcard or envelope, it’s not from the manufacturer. Manufacturers do not send out reminders about warranty expirations.

Given the wide-variety of third party plans there are numerous red flags.

1) Claims: Extended warranty companies will be quick to tell you that filing claims is easy, and that the service center gets paid immediately via a credit card. Thus, there’s no out-of-pocket expense for you. However, the warranty company can’t dictate a service center’s policies. Some service centers will only accept payment from the repair customer. Thus the burden is on the repair customer to fill out the forms, contact their warranty company, and await reimbursement via check, which can take 2-8 weeks.

It is the service center’s responsibility to contact the extended warranty company to let them know what’s wrong with the vehicle and to check coverage. This process can take anywhere from 20 minutes to 20 days, sometimes more, depending on the degree of repairs and especially the amount. (See $1000 and Adjusters ahead)

Service centers and extended warranty companies frequently battle over the “fair” price of repairs. Many repair shops no longer negotiate, and just state the price, leaving the contract holder (i.e., the service customer) responsible for the difference.

2) Rentals: Rental coverage is a great benefit. However, there are fixed rates and time limits. In other words, the warranty company is not going to pay to have you drive a Mercedes-Benz, even if you drive a Benz. Rental allowances range from $25 to $35 per day. Also, rental coverage is based on the number of hours it takes to repair the vehicle, NOT how long your car has been at the shop.

3) $1000 and Adjusters: Repairs that approach $1000, or that require a significant amount of work, will be cause for the warranty company to call in an adjuster to confirm the diagnosis. This will delay the repairs by a minimum of 24-48 hours. It may cost you additional money when an adjuster is involved. You may be charged to have your vehicle pulled back into the shop for inspection, as well as for the time spent with the adjuster.

4) Tear-down Charges: In many cases, an extended warranty company will require that a particular component be taken apart for inspection to determine if the repair is indeed needed and covered. This puts the service customer in a very awkward position. The customer will have to authorize potentially hundreds of dollars of tear-down expense in the hopes that the repair is covered. If it’s not, the customer is out the hundreds in tear-down PLUS the actual repair. This does happen!

Common Myths:

1) “Extended warranties cover maintenance services and brake work.”

No. Extended warranty plans do not cover maintenance or wearable items. Brake pads and rotors are wearable parts. Maintenance such as coolant, brake and transmission flushes, tune-ups, services, oil changes, bulbs, wipers, and more are not covered.

2) “They told me it’s bumper-to-bumper, so it covers everything right?”

Wrong. Not even a factory warranty covers everything. When pitching the sale for the extended warranty, one is very often lead to believe that he or she will have nothing to worry about. This is just not true on so many levels. For example, if your bumper falls off it’s not covered.

3) “I don’t have to pay anything, right?”

Wrong. Despite the claims of 100% coverage, there are many factors involved. The labor rates, labor hours, diagnostic times, parts prices, and machine work are just a few items that often conflict with a service center’s policies. Some extended contracts only pay a maximum of $55 per hour, and only allow one half hour for diagnostic time. This is generally unacceptable to the service center, as labor rates have skyrocketed to over $100 per hour at many dealerships, and average $75 at local shops. Moreover, with the complexity of today’s vehicles, diagnostic time is at a premium. The customer pays the difference.

4) “If I have an expensive problem, I can just purchase an extended service contract.”

It’s unethical, but it’s an option many attempt. However, most service contracts have a minimum time requirement before the first claim can be filed: usually three months. Also, many contracts require that your vehicle be inspected by a service center to check for pre-existing conditions—just like life insurance.

5) “My contract lasts up to 100,000 miles.”

Only if the time limit doesn’t run out first. All extended warranty plans have a time limit. For example, a typical contract will state that the vehicle is covered for two years or 100,000 miles, which ever comes first. During the sales pitch, however, the emphasis will be on the 100,000 miles, not the time.

6) “If my car breaks, it gets fixed like new.” Actually, depending on the contract, an extended warranty company can insist on installing remanufactured or even used parts.

Items commonly not covered by extended warranties: • Any component with a pre-existing condition • Any component related to a Technical Service Bulletin (TSB) • Many components that has been updated by the manufacturer • Extra components necessary “due to manufacturer updates” to complete the repair • Trim pieces: molding, cup holders, dashboard, console, body parts, glass • Many accessories: radios, DVD players, TVs • Many expensive electronics: climate control units, navigation assemblies

Service contract positives: Some service contracts are transferable, and may thus increase the resale value of a vehicle. Many come with trip interruption reimbursement, towing and 24-hour road side. Some plans can also be financed, or have E-Z Pay Plans. Others offer a money-back guarantee.

What should you do? You’ll get lots of advice about doing the research, comparing plans, and reading the fine print. This is all sound advice. But what about doing the math?

Let’s say a plan costs $2500 for 2 years or 100,000 miles, whichever comes first. To break even you’ll need a minimum of $1250 per year in covered repairs, excluding regular maintenance. Remember covered is the vital word here.

Another way to break it down is to anticipate having to pay $104.17 per month over the next two years in “covered” repairs. Do you want to take that bet?

What could happen? You could double your money or more in repair work. You could conceivably get a new engine and transmission (or used ones anyway). You could also easily spend $2500 for a service contract, and still have to pay another $2500 for repairs, which for a variety of reasons, were not covered under your plan. Now you’re out $5000.

Alternatively, you could keep the initial $2500. In many ways all an extended warranty does is prepay for repairs. You could stick the money in the bank and collect interest. Then you could withdraw the money for repairs as needed.

Another consideration that’s rarely discussed is the cause of the problems. Many car repairs problems are the result of wear and tear, neglected maintenance, physical damage, or acts of God—such as flood damage. None of this is covered. The gamble only covers failed components.

If the vehicle you’re driving does cost $2500 to $4500 in repairs due to outright failed components, is it a vehicle you even want to consider keeping? A vehicle that needs this kind of repair work due to mechanical, electrical, or computer failures may not be worth it. The $2500-$4500 would be better spent on an upgrade to a quality vehicle rather than insuring a lemon.

There’s no question that auto repair is expensive, and even quality cars break from time to time. But do they breakdown to the tune of $2500-$4500? That’s a hefty bet on a “possibility.”

Terence O’Hara from the Washington Post makes an excellent assessment about extended warranties in general. He writes:

…extended warranties play upon a basic human trait to avoid loss, even if it means sacrificing a possible future gain…the gain is all the other things of value that a consumer could buy with the money that was spent on a warranty

What’s the best plan? Money in your bank account!

About the Author:

Theodore P. Olson (Ted) holds extensive certifications from Mercedes-Benz, Toyota, GM, and ASE. He is the author of eight books and numerous articles on the automotive service industry. RepairTrust Fair http://www.repairtrust.com/

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Posted on 23-10-2006
Filed Under (Automotive) by Auto News

Everybody hates . They talk too fast, use too many clichés, and are generally exasperating. There’s nothing worse than being verbally romanced only to find out you were ripped-off—or is there?

How about -off ? How about getting ripped-off repeatedly for years? How about never even knowing you were ripped-off, repeatedly, and for years?

Welcome to service! When it comes to swindling, automotive service representatives are the real experts. They have more experience, and way more opportunity to rip you off.

A car salesman has only a few chances to rip you off provided you even engage in negotiations. There’s the price of the car, financing, leasing, accessories/options, extended warranties, your trade-in, and the general bull that wafts from the salesmen’s mouth.

You should also watch out for the . Today’s finance folks aren’t just , they’re salesmen in disguise. This is where you’ll be encouraged to buy the extended warranty and a host of other accessories that can all be packaged up nicely into your financing.

Car sales rip-off attempts are easily thwarted. Number one, you can just walk away! Also, there are numerous resources on how to buy a car without losing your shirt. If you’re interested, visit the RepairTrust resource link @ www.repairtrust.com and you’ll find several sites that will tell you everything you want to know about buying, trading, leasing, financing, new, used…etc.

It’s quite different in the world of car repair. Your car needs service. You HAVE to deal with a service representative, like it or not.

The folks in the dim underworld of are well-trained in the art of ripping people off. They’re not the feeding-frenzied, thrashing sharks of sales that are easy to spot.

No, service representatives are the Great Whites. They primarily hunt alone, hiding in the murky waters of service, striking without warning.

What’s really scary is that the service industry is infested with Great Whites. Traditional tips and suggestions to avoid their attacks don’t work. This is evidenced by the fact that service customers are scammed “tens of billions of dollars every year.”

Information is the key to STOP a Great White. If one knows who, what, when, where, why, and how it hunts, one can take control.

Importantly, “Sharks are not mindless eating machines.” The Great Whites of the service industry are experienced and smart. There are so many attacks from so many different directions, and new technologies provide fresh chum daily.

With auto repair, technology creates confusion. Technology creates ripples and waves, making it difficult to see below the surface of even simple auto repairs.

The Great White can sense the anxiety of a service customer, like it can a struggling swimmer. In the midst of this confusion, the waters of service get even murkier, and SPLASH—it’s cost you an arm and a leg.

In today’s service environment, the service customer needs protection, and needs to be empowered with accurate information and powerful tools before even entering the waters. There’s no need to lose any limbs, ever!

About the Author:

Theodore P. Olson (Ted) holds extensive certifications from Mercedes-Benz, Toyota, GM, and ASE. He is the author of eight books and numerous articles on the automotive service industry. http://www.repairtrust.com/ Solutions

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Posted on 03-10-2006
Filed Under (Automotive) by Auto News

It is well known that s at auto dealers almost always charge more than small for most repairs. That’s because in order to run a service department at a dealership, the dealer must pay a fee to the auto maker. Naturally, they pass that cost along to consumers. For basic maintenance and small repairs, going to a local garage will probably save you money. However, for more complex repairs, a dealer’s service department may be your best option. Here’s why.

The s who work in departments are highly trained in working with specific makes of cars and some may even specialize by specific model. They are typically extensively trained by the manufacturer and frequently attend refresher training courses. If your car is experiencing a problem that’s common to your make of car but not common in others, a service department mechanic trained in working with your specific make and model will have an easier time catching it than a local garage, whose limited training resources must be spent on keeping up to date with many different makes and models.

Also, almost without exception, service departments offer some form of warranty on their work. Obviously, if the car is still covered by the master warranty any repeat repairs will be covered. But most auto dealer service departments warrant their work on cars that are out of warranty. The are usually specific to the repair and may cover parts, labor and rental car expenses. Small garages may also offer warranties, but the advantage of a service department warranty is that it is usually good at any dealer of that make of car.

If the problem you’re experiencing is the subject of a manufacturer’s recall, a service department mechanic will be more likely to know about it. Service departments at car dealers typically run a check each time you bring your vehicle in for service to determine whether a recall has been issued for that make and model. Also, many car manufacturers require that recall repairs be done by a service department.

Finally, if your car needs to be in the shop for an extended period of time a service department that’s located on the same site as an auto dealer can offer you more convenient access to a rental car. Many service departments have their own fleet of rentals. Or, if your car only needs to be in the shop for a day or less, many service departments have a courtesy shuttle.

About the Author:

Kadence Buchanan writes articles for http://iautomotiveworld.com/. In addition, Kadence also writes articles for http://outdoorstalk.net/ and http://recreationandmore.com/

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Posted on 22-06-2006
Filed Under (Auto Insurance, Automotive) by Auto News

The automobile industry is seeing the sales of extended warranties jump as consumers become increasingly more aware of the need to protect their investments as they hold on to cars longer.

“I plan to give this car to my son in a few years when he is old enough to drive, so I need to make sure I keep it running,” Joseph Melillo, 36, Island Heights, NJ explains. “This is the first time I ever bought an extended warranty,” he continues holding an extended warranty for his Mercury Mountaineer.

Melillo, like many other consumers is moving away from the mindset that he does not plan to own the car long enough to need the extended warranty. “Car owners are realizing that they can’t predict how long they will actually own their vehicles and they are also realizing that extended warranties more than pay for themselves,” Richard Reynolds, GM, Griffin Ford explains.

“The reality is if you need only one or two repairs over the course of the life of your vehicle, the warranty pays for itself. Add in the fact that the warranty adds to the resale value and it has become a no brainer for many car owners,” Reynolds states.

With new and used car prices skyrocketing and being owned well beyond the expiration of the original warranty, consumers are looking to protect their investments. “I blew by my mileage allotment in ½ the years the warranty was for,” Melillo offers as explanation to purchasing an extended warranty.

Many car companies like Ford, Mercury and Lincoln have extended warranty programs that include the ability to have the vehicle serviced in any dealership in the country which puts domestic travelers at ease. “Ford, Lincoln and Mercury owners have the peace of mind that comes with having a warranty that is good anywhere they go in the country,” Reynolds states.

With consumers showing concern for longevity and protecting their investments in cars, homes and other big ticket items, the warranty and insurance industries are seeing an increase in sales. Retailers with a presence online are finding the biggest increase in sales, including Ford, Lincoln and Mercury extended warranty retailers like Griffin Ford. [PRWEB]

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The new website www.discountfordwarranties.com makes finding and purchasing Ford, Lincoln, Mercury warranties online easy and helps drivers stay up-to-date on regular car maintenance which is a crucial factor in lessening the number of stops at the gas pump. [PRWEB Jun 28, 2005]

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