TimeHighway’s Online Scheduling Solution Helps Drive Up Customer Satisfaction

By auto news Oct 18, 2005

TimeHighway.com today announced that Immke Honda, the #1 volume Honda dealer in Ohio, substantially increased service department customer satisfaction by reducing the time it takes to schedule a service appointment by over 50 percent and enabling customers to schedule appointments online at their convenience. TimeHighway’s real-time, online service appointment scheduling solution was highly instrumental in these changes. The tool increases customer satisfaction and retention, increases service department efficiency and revenue, load balances service bays and increases traffic to dealer websites. [PRWEB Oct 18, 2005]